NOVEMBER 2016 NEWSLETTER - GENERAL RATE INCREASES OFTEN MISAPPLIED
The institutional understanding of surcharges and rate increases is essential to
your organization, especially within the pricing and customer service
departments. It is crucial that your staff be trained, otherwise with every new
filing made their lack of knowledge leads to significant consequences. You
can expect increased confusion among your customers, misunderstanding and
errors by your rating department, and in some cases, fines for misapplied
charges filed within your tariff. . . Read the full newsletter by clicking the PDF link below.